What are Smart meters?
Smart meters are a new kind of energy meter. They use wireless technology similar to a mobile phone to send your meter readings to us automatically.
They also send information about your energy use to a Smart energy display in your home. This lets you see how much energy you’re using, get a good idea of what it’s costing and help you decide where you could use less.
Because your readings are sent to us automatically, it also means you’ll be saying goodbye to those estimated bills and manual meter readings*.
*Some online features are coming soon
How will Smart meters benefit me?
Smarter readings – We’ll take your readings automatically. There’s no need to wait in for someone to take a reading, or send one yourself.
Smarter bills – Your bills will be based on actual readings not estimates*, so there’ll be more accurate. And because you’ll be able to keep a track of your usage since your last bill, there should be no unexpected costs.
Smarter information – You’ll get a Smart energy display when your meters are fitted. At a glance you’ll see how much energy you use when you turn the washing machine on and get a good idea what it costs to boil the kettle.
*You’ll only receive an estimated bill if there’s a problem collecting a reading and the only time we should need to visit is for a routine safety check every couple of years.
Frequently asked questions
Can I have Smart meters with my solar panels or microgeneration?
A –Unfortunately we can’t currently provide Smart meters for use with solar panels or microgeneration. When you get information about having Smart meters fitted, please let us know if you have Solar or microgeneration. Then we can contact you when we have compatible meters available.