Electricity distributors

If you have a power cut call 105. This easy-to-remember number will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses. Take a look at our power cut help page for more information.

In England, Scotland and Wales, there are six Distribution Network Operators (DNOs) that operate in different geographical regions and several Independent Distribution Network Operators (IDNOs) that operate across regions. DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year.

Your local electricity distribution company is responsible for the power supply in your area and they look after the wires and cables that connect your home or business to the National Grid. Your electricity is supplied through these wires and cables by npower. If you lose your electricity supply and the power cut affects other houses or businesses in your area, you should contact your local distribution company. You can use the two digits at the bottom left of your supply number (which you’ll find on your electricity bill) to help you find the number to call from the list below.

Distribution Business Area Covered MPID Short Code Emergency Powerloss Number Website / email Address for loss of supply issues
Electricity North West North West England NORW 16 105 enwl.co.uk/contact Electricity North West Ltd, Customer Relations, PO Box 218 ,Warrington WA3 9BY
Energetics   GUCL 26 105 energetics-uk.com
info@energetics-uk.com
Energetics Electricity, International House, Stanley Boulevard, Hamilton International Technology Park, Glasgow, G72 0BN
ESP Electricity   LENG 25 105 www.espug.com
emergencyworks@espug.com
ESP Electricity, Bluebird House, Mole Business Park, Leatherhead, Surrey, KT22 7BA
G2 Energy Networks Limited   GGEN 33 105 enquiries@g2energy.co.uk G2 Energy, 25 Olney Office Park, Olney, MK46 5FP, United Kingdoms
GTC   ETCL 27 105 gtc-uk.co.uk
Electricity_No_Supply@gtc-uk.co.uk
GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Harlaxton Energy Networks   HARL 29 105 harlaxtonenergynetworks.co.uk
info@harlaxtonenergynetworks.com
Harlaxton Energy Networks Ltd Toll Bar Road, Marston, Grantham, Lincs, NG32 2HT
Independent Power Networks   IPNL 24 105 gtc-uk.co.uk
electricity_no_supply@gtc-uk.co.uk
Independent Power Networks, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Northern Powergrid North East & North Yorkshire NEEB 15 105 northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Northern Powergrid Yorkshire & Northern Lincolnshire YELG 23 105 northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Peel Electricity Networks Limited   PENL 30 105 peelenergy.co.uk
energy@peel.co.uk
Peel Electricity Networks Limited, Peel Dome, The Trafford Centre, Manchester, M17 8PL
Scottish and Southern Electricity Networks North of Scotland HYDE 17 105 ssen.co.uk Scottish Hydro Electric Power Distribution plc, Network Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ
Scottish and Southern Electricity Networks Central Southern England SOUT 20 105 ssen.co.uk Southern Electric Power Distribution plc, Network Management Centre, Walton Road, Cosham, Portsmouth, PO6 1UJ
Scottish Power Energy Networks Cheshire, Merseyside, North Wales and North Shropshire MANW 13 105 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, 3 Prenton Way, Prenton, CH43 3ET
Scottish Power Energy Networks Central & Southern Scotland SPOW 18 105 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, Strathkelvin House, Campsie Road, Kirkintilloch, G66 1RN
UK Power Distribution   UKPD 31 105 ukpowerdistribution.co.uk
frankwelsh@ukpowerdistribution.co.uk
UK Power Distribution, Head Office, 6500 Daresbury Park, Warrington, Cheshire, WA4 4GE
UK Power Networks East of England EELC 10 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks London LOND 12 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks South East England SEEB 19 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Utility Distribution Networks Limited   UDNL 32 105 udnetworks.co.uk
customerservices@udnetworks.co.uk
Utility Distribution Networks Limited, Ship Canal House, 98 King Street, Manchester, M2 4WU
Western Power Distribution East Midlands EMEB 11 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution West Midlands MIDE 14 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South Wales SWAE 21 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South West England SWEB 22 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB

Our full standards of service (PDF, 197KB) explain in further detail about compensation payments, appointment times and other matters related to electricity network operators and what they do for you.