Paying your bill

If you have an online account, it's easy to pay online

Automated payment line: 0800 073 3000

Using a Debit or Credit Card

You can pay your bill online or you can use our automated payment line: 0800 073 3000.

By Post

You can pay by cheque through the post. Please make your cheque payable to ‘npower’, enclose your payment slip and send to:
npower
Payment Processing Centre
PO Box 203
Leeds LS14 3WE
You’ll need to write your account number on the back of the cheque and remember, we don’t accept post-dated cheques. Please don’t send cash through the post.

Using online or telephone banking

To pay this way, please quote our sort code 62-30-09, account number 00000000 and your customer account number. Your bank may charge you for this service.

At any bank

Simply fill in the payment slip on your bill or reminder letter and take it with your payment to any bank. The bank may charge you for this service.

Post Office

You can pay by cash or cheque at any Post Office. Take your bill or payment card with you and make your cheque payable to Post Office Ltd. Payments by cheque will take several days to reach your account.

Payment Agent

You can pay your bill or make payments towards your next one free of charge at any authorised Payzone or PayPoint agent.

Regular Payment Plans

We can help arrange a plan where you make regular payments to cover the cost of the energy you’ll use in future and any debt you may have on your account. If you’re interested in setting up a plan, just chat to us and we can help you get started.

Prepayment

With a prepayment meter you pay for your energy as you use it. You pay for your energy by charging a key or a card that you insert into the meter. We can set your meter to cover any debt, taking into account how much you can afford, over several weeks or months. Find out more about Prepayment.

Choose how you pay

There are lots of ways to pay for you energy, and we can offer different plans to suit your budget.

Monthly Direct Debit

Our most popular payment method

Pay the same amount each month straight from your bank account
Choose a monthly payment date to suit you
We check you're paying the right amount for what you use
Statement every 3-6 months
Direct Debit discount applied. Single fuel electricity £40, Single fuel gas £50, Dual Fuel £90

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How will these discounts be applied?

If you choose not, or are no longer able, to pay in that way, you’ll no longer be eligible for the discounted standing charge and may be moved onto the non-discounted version of your current tariff and pay by Receipt of Bill.

If no such payment option is available on your current tariff, you’ll be moved onto the non-discounted version of our Standard tariff. If this happens, we'll give you at least 30 days’ notice that your standing charge will increase.

Subject to change.

Your monthly payment amount

Any product or payment discounts you’re entitled to will be built into your monthly payment amount. Please remember, if you decide to leave us or stop meeting the conditions of the discount, e.g. you stop paying by Direct Debit, you’ll move on to the non-discounted version of our Standard tariff, you won’t receive your discount and you may find your monthly payments haven’t covered the energy you’ve used.

Our Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation

I'd like to pay by Monthly Direct Debit

Quarterly Variable Direct Debit

Automatically pay for the energy you use each quarter
Choose a payment date to suit you
Variable amount depending on your usage 3 months before your bill
Send meter readings to avoid estimated bills
Direct Debit discount applied. Single fuel electricity £40, Single fuel gas £50, Dual Fuel £90
Statement every 3 months, payment will be taken from your bank account 19 calendar days after your invoice or on your preffered payment date

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How will these discounts be applied?

For all tariffs apart from our Safeguard tariff. If you pay by Direct Debit you'll pay the same unit rate for energy used as receipt of bill customers, but will benefit from a reduced standing charge. Your daily standing charge will be discounted so that over a year you'll receive a discount of £40 on your electricity charges and £50 on your gas charges for paying by Direct Debit. If you choose not, or are no longer able, to pay in that way, you will no longer be eligible for the discounted standing charge and you’ll move on to the non-discounted version of our Standard tariff. If this happens, we'll give you at least 30 days notice that your standing charge will increase.

Subject to change.

Your monthly payment amount

Our Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation

I'd like to pay by Quarterly Variable Direct Debit

Receipt of Bill

Pay for the energy you use each quarter by cash, cheque or card
Get 14 days from your bill to pay your energy
Variable amount depending on your usage 3 months before your bill

When you get your bill, unless you have an agreed Regular Payment Plan, you'll need to pay it in full. The easiest way is to do this online.

Make a payment online

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Terms, conditions and restrictions apply.

If you have paper statements or an online account, you'll get your statements every 3 months. Otherwise they will arrive every 6 months.

Terms and Conditions

Under the Direct Debit Guarantee, if the amount you pay or the payment date changes, we will let you know 10 working days before we debit your account, or on another agreed date. If npower, your bank or building society makes a mistake with your payment, you're also guaranteed a full and immediate refund from your branch of the amount paid. This information has been sourced from BACS.

Automatic refund: Given on credit balances at time of annual review based on actual reading (which may be a customer's own reading supplied to us) and where the credit is over £60. If you take both fuels from npower, we'll use any credit on one fuel account to clear a debt on the other fuel before any refund will be made. Credits of less than £60 will be refunded on request but this could affect future monthly direct debit amounts. If your credit is less than the automatic refund amount, it will be used to offset ongoing payments.