Support guides

Use our simple interactive guides to help you understand your account.

In the know - interesting, useful and lifesaving information
(PDF, 477KB)

What you can expect from us - npower's guaranteed standards of performance (PDF, 298KB)

Extra support

We recognise that not everyone’s needs are the same, situations can change and you may need extra support. Find out how we may be able to help you and if you’re eligible for any of the services we offer, including Warm Home Discount and Priority Services.

Frequently asked questions

Energy efficiency

We can help you save energy, save money and help save the environment.

Energy Theft

Energy theft, or meter tampering, is where someone deliberately alters their gas or electricity meter so it doesn’t record their usage properly.

Get in touch

Complaints and performance

We aim to provide you with the best possible service but sometimes things can go wrong. We take complaints very seriously so if you aren't happy with our service we'll do our best to put things right.